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Property Listing
About Us
Student Housing
Application Requirements
Rental Application Information
Maintenance Request
Customer Service Survey
Frequently Asked Questions
Area Information
Contact Us
Forms Home
TENANT CUSTOMER SERVICE SURVEY
Name
Email
THE LEASE EXPERIENCE
How did you find the rental vacancy?
Property Complex Sign
Our Website or Facebook Page
National Real Estate Websites (Zillow.com, Apartments.com, etc)
Current Tenant
Other
List where or who for National Real Estate Websites, Current Tenant, or Other.
Was the staff helpful in explaining lease terms and conditions?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
Did you feel like your personal information and money was handled securely?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
How could the leasing process be improved?
Were all of your questions and concerns addressed?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
How did the move-in process go? Were you provided with all the necessary information?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
THE PROPERTY
How do you feel about the appearance and condition of the following areas of the property: Interior rooms, Exterior features, Appliances, Common areas, Safety features, and Parking
Completely Satisfied
Somewhat Satisfied
Satisfied
Somewhat Dissatisfied
Dissatisfied
Other/Comments
Are there any in-unit amenities that you wish you had but don’t?
Would you be willing to accept a rent-increase in exchange for this in-unit feature?
Yes
No
MANAGEMENT TEAM
Do you feel that management makes themselves available to help you and answer questions?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
How responsive is management when you have a problem or question?
Very Responsive
Somewhat Responsive
Not Responsive
Other/Comments
Do you feel that there is a good line of communication between you and management?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
What is your perception of management’s service? Is management polite, friendly, and helpful?
Are there any areas you feel that our management team can improve on?
MAINTENANCE STAFF
What is your perception of the maintenance team in the following areas?
Availability:
Always Available
Sometimes Available
Never Available
Other/Comments
Responsiveness:
Usually Respond Within 1 Hour
Takes Days Before I Hear from Them
Have to Call the Office to get a Response
Other/Comments
Problem resolution:
Usually Fix the Issue the Same Day
Takes Days Before Issues are Fixed
Always Have to Contact the Office to get a Response from the Maintenance Department
Other/Comments
Communication & Friendliness
Have you contacted us for Maintenance Issues within the past 6 months?
Yes
No
MAINTENANCE WORK
Do you feel like maintenance and work orders are handled well?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
Are you able to submit maintenance requests with ease?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
Are maintenance requests and work orders completed in a timely manner?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other/Comments
Have you ever had any issues with maintenance being completed in your unit?
Would you RECOMMEND Lerch Properties to those searching for an apartment or townhouse rental?
Yes
No
Comment on Recommendation
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