Customer Service Survey - Lerch Properties Forms

How did you find the rental vacancy?

Property Complex Sign Our Website or Facebook Page National Real Estate Websites (Zillow.com, Apartments.com, etc) Current Tenant Other

List where or who for National Real Estate Websites, Current Tenant, or Other.

Was the staff helpful in explaining lease terms and conditions?

Did you feel like your personal information and money was handled securely?

How could the leasing process be improved?

Were all of your questions and concerns addressed?

How did the move-in process go? Were you provided with all the necessary information?

How do you feel about the appearance and condition of the following areas of the property: Interior rooms, Exterior features, Appliances, Common areas, Safety features, and Parking

Are there any in-unit amenities that you wish you had but don’t?

Would you be willing to accept a rent-increase in exchange for this in-unit feature?

Yes No

Do you feel that management makes themselves available to help you and answer questions?

How responsive is management when you have a problem or question?

Very Responsive Somewhat Responsive Not Responsive Other/Comments

Do you feel that there is a good line of communication between you and management?

What is your perception of management’s service? Is management polite, friendly, and helpful?

Are there any areas you feel that our management team can improve on?

MAINTENANCE STAFF

What is your perception of the maintenance team in the following areas?

Availability:

Always Available Sometimes Available Never Available Other/Comments

Responsiveness:

Usually Respond Within 1 Hour Takes Days Before I Hear from Them Have to Call the Office to get a Response Other/Comments

Problem resolution:

Usually Fix the Issue the Same Day Takes Days Before Issues are Fixed Always Have to Contact the Office to get a Response from the Maintenance Department Other/Comments

Communication & Friendliness

Have you contacted us for Maintenance Issues within the past 6 months?

Yes No

Do you feel like maintenance and work orders are handled well?

Are you able to submit maintenance requests with ease?

Are maintenance requests and work orders completed in a timely manner?

Have you ever had any issues with maintenance being completed in your unit?

TENANT CUSTOMER SERVICE SURVEY

THE LEASE EXPERIENCE

THE PROPERTY

MANAGEMENT TEAM

MAINTENANCE STAFF

What is your perception of the maintenance team in the following areas?

MAINTENANCE WORK

Please Leave Us A Review

Google

RENTAL OFFICE INFO